Retail software

Omni-channel Retailing. Blurring boundaries, converging sectors and convenient choices. 5 things to consider in 2017.

by rachel abraham | Oct 13, 2016

What do retailers need to be considering in 2017 in terms of Omni-channel, retail system software, multi-channel expansion and EPoS? Innovation, experimentation and process efficiency are top of the agenda to deliver the convenience and profits we need.

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8 Ways to Recognise and Celebrate Customer Service

by rachel abraham | Oct 4, 2016

As a retail management system provider, customer service is something we place a strong focus on, pledging continuous improvement to ensure we’re providing retailers with the best possible experience both for their business and their customers. With this week being... Read more

Omni-confusion: What’s Driving Omni-channel Inefficiencies and How Retailers Can Fix It

by rachel abraham | Sep 19, 2016

We’ve been talking about omni-channel for a long time but are we any closer to making it an everyday reality for consumers? Back in autumn 2014, The Economist Intelligence Unit surveyed retailers to ask their top six barriers to improving customer experience and silos... Read more

Top 7 Retention Strategies for Retail: The Role of Cloud EPoS

by rachel abraham | Sep 15, 2016

The merging of the physical and digital retail environment which is changing how we need to think about retention and engagement. What worked before is now a strain on resource and exiting IT systems and no longer effective when it come to retaining are customer relationships. Seven simple things every retail can do with the right system to to increase retention.

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Mobile Technology: Why retailers need to be using it to attract customers and enhance instore experience

by rachel abraham | Sep 1, 2016

Today, it is nigh on impossible to walk down a high street without seeing someone on their smartphone, whether they’re taking selfies with the latest Snapchat filter, facetiming their friends, catching Pokemon or, most importantly for retailers, researching their next... Read more

Cloud Technology: Why it is Probably More Important to Retailers Than Any Other Sector

by rachel abraham | Aug 25, 2016

The term “Cloud” is all too familiar in both our consumer and business lives, now housing much of our commercial and personal data and freely accessible any time, any place and device. Nearly fifteen years ago, Ian Tomlinson founded Cybertill with the foresight to see... Read more

Three Tips for Meeting Changing Customer Demands in Jewellery Retail

by rachel abraham | Aug 5, 2016

With many having operated for decades and some for over a century, jewellery retail is steeped in years of tradition. It’s a field in which the customer relationship and service has always been of the highest value (both figuratively and literally). We mark life’s... Read more

The Millennial Shopper: Who are they, what do they expect and what do retailers need to prepare for in 2017?

by rachel abraham | Jul 29, 2016

Retail Technology 2017. Rethinking the Millennial Shopper The digital savvy, bargain buying and transient Millennial shoppers are often a hot topic amongst retailers. But how unique are these new breed of always online and connected consumers and what can we be... Read more

The Missed Revenue Opportunity Of E-Receipts For Instore Retailers

by rachel abraham | Jul 27, 2016

The Important Role Of E-Receipts In Multi-Channel Customer Engagement And Revenue Email receipts are the easiest way into a customer’s inbox, yet they are the most underutilised form of marketing for loyalty and promotions, not to mention the entry vehicle for a... Read more

New & Improved Offline Till Functionality to be Launched

by rachel abraham | Jul 9, 2016

Following our recent review of customer feedback, it has become clear that the main area our customers feel needs addressing and improving within our platform is Emergency Till, our till that runs offline when broadband connection has been lost. We have taken this on... Read more

Case Study: Imperial War Museum

by rachel abraham | Jun 30, 2016

Premier UK visitor attraction The Imperial War Museum has five sites across the UK and uses Cybertill’s retail management software to improve stock control.

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Case Study: St. Paul’s Cathedral

by rachel abraham | Jun 30, 2016

Landmark heritage site St Paul’s Cathedral is one of the most loved UK tourist venues, using Cybertill’s retail management software to modernise their retail operation.

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High Street Convenience in Charity Retail

by rachel abraham | Jun 18, 2016

Consumers are changing how high street retailers operate. Today’s consumers want a convenient and seamless experience. Retailers are meeting this challenge through technology, an example is tablets as they proliferate in-store, whether it’s a digital portal for... Read more

RBTE 2016 Round-Up – The Best of Retail Technology

by admin | Mar 17, 2016

Heading to RBTE for the sixth time this year, we found ourselves looking forward to attending more than ever, with a brand new stand and the prospect of speaking to retailers and exhibitors currently tackling the rapidly changing world of retail.

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Retail Jargon explained

by rachel abraham | Aug 12, 2015

Trying to make sense of the jargon in today’s retail sector can be tough, with new words seeming to pop up all the time, mostly due to rapidly developing retail technology. We’ve put together a handy list so you’re clued up on all the latest retail terms.

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The evolving high street – what will the store of the future look like?

by admin | Dec 11, 2014

The store of the future is a hotly debated topic by many within retail. At the extreme end of the spectrum there are those that believe stores will simply become show rooms for products as technology, specifically the internet, continues to erode the high stree and... Read more

Are your employees prepared for the digital age?

by admin | Sep 26, 2014

It may sound obvious, but it’s surprising how often this gets overlooked, if you are rolling out new retail technology in-store do your staff know how to use it? Argos recently announced that their Kensington store was being redesigned and embracing a new digital... Read more

Why it’s important for retailers to offer Click and Collect

by admin | Sep 18, 2014

For multi-channel retailers, operating both a bricks and mortar store and an ecommerce website, it’s all about integration. The aim is to provide customers in store and online with a seamless shopping, checkout and delivery process. Part of that process is catering to... Read more

Cybertill’s Advanced Gift Aid Management [Infographic]

by admin | Jul 31, 2014

This infographic will bring you all the information on our Single Scan Barcode System suitable for Products and Gift Aid Management. Hand-written labels, missing gift aid labels, gift swapping and mis-keyed transactions are all problems eradicated by our Single Scan... Read more

Charities continue to invest in ‘high street’ retail systems

by admin | Mar 26, 2014

As Cybertill signs its 100th charity retailer, Lakelands Hospice in Northamptonshire, it signals that charities continue to invest in ‘high street’ retail systems to manage their charity retail estates. Over the last five or so years retail has become an increasingly... Read more

Measuring success in a multi-channel retail store starts with measuring KPI’s.

by admin | Mar 18, 2014

Retail is one of the most versatile industries to be in, with new sales channels emerging and ever-changing consumer trends, it can be difficult to keep track of things. Customers are now shopping in different ways from m-commerce to click and collect; and this has... Read more

Cybertill to deliver end-to-end enterprise cloud solution for multi-channel retailers

by admin | Feb 14, 2014

Cybertill announces the development of additional cloud-based enterprise software modules, specifically for multi-channel retailers. These will help Cybertill to offer an end-to-end enterprise cloud software solution, which will enable real-time data across entire... Read more

We wish you a multi-channel Christmas…and a happy retail year

by admin | Dec 18, 2013

Have you been a good retailer this year? Are you expecting bulging takings or a lump of coal this festive period? With Christmas fast approaching most retailers have their Christmas stock prepared, and are currently working on their promotions to maximise sales over... Read more

The Single Customer Conundrum

by admin | Oct 15, 2013

With the UK’s shoppers increasingly using a variety of ways to shop, be it in-store, online or via mobiles, the problem of keeping track of these various customer and sales records and a need to manage them effectively has become more necessary than ever. Imagine... Read more

What is Omni-Channel?

by admin | Oct 7, 2013

Oh how in all walks of life, but especially business and technology, we love a new phrase. An utterance or word that has not yet been coined that means something different and it is meant to replace an older term or phrase that has become a little passé. Struggling... Read more

Want to grow online sales…then offer click and collect

by admin | Sep 13, 2013

So you have seen the perfect item online, you’ve placed your order and wait patiently for it to arrive. Only to find that the one moment you went out for milk, the courier arrived and you missed your delivery and now need to rearrange another delivery or cancel your... Read more

Cybertill survey reveals almost half of retailers may flee the high street but invest online

by admin | Jul 30, 2013

Cybertill’s latest survey highlights only 53% of UK retailers would not consider leaving the high street for cheaper out of town premises. Following on from a report published, by the Centre for Retail Research,  that warned 20% of shops could close within five years... Read more

Convergence: It’s all coming together for UK’s retailers

by admin | Jul 29, 2013

With so much talk in the news regarding high street retail, it can be easy to succumb to the ‘doom and gloom’ outlook presented – even from Cybertill’s own research. However in the last couple of months, there have been signs of retail growth. So just what is the... Read more

European retailers Expecting Ecommerce Expansion within the next two years

by admin | Jun 21, 2013

Channel Advisor’s recent survey highlights how European retailers are looking to expand internationally although they view the UK and continental Europe as the best opportunity for ecommerce growth. This view highlights how the fastest growing economies (BRICS) have a... Read more

Misplaced Prejudices will not save the high street

by admin | Jun 21, 2013

There have been quite a few heated debates about the health of local high streets and how they can be transformed. Ideas vary from using some premises as housing, to using property to encourage arts to start-up businesses. But there has been little consensus on how... Read more

Showrooming – an Update Opportunity or Threat for retailers?

by admin | Jun 11, 2013

We recently blogged about showrooming – well this is an update on that blog. We recently attended an Ecommerce Expo where there was a seminar about Fighting Showrooming with Showrooming delivered by JustBought.it and Clarks. There were some salient points raised in... Read more

Joined up approach to Fundraising

by admin | Apr 29, 2013

Cybertill has just been attending the Lotteries Council Conference where there were a number of charities.

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Mobile PoS manoeuvring into a store near you

by admin | Apr 25, 2013

Have you ever been in a shop and the assistant has left you for 15 minutes or longer to check the stock in the back? We’ll if you’re like me you probably end up leaving to looking elsewhere. This is just one of the pitfalls facing modern high street retailers who are... Read more

Showrooming – an Opportunity or Threat for retailers?

by admin | Apr 9, 2013

The digital revolution continues apace in retail. And one of the latest trends is showrooming, when consumers go into a store to look at and test a product but then leave to buy it online. This is fast becoming a mainstream phenomenon. So how do retailers react to... Read more

Ecommerce springs into action: How retailers can boost their ecommerce sites during Spring Fair International 2013

by admin | Feb 4, 2013

With Christmas 2012 behind us, the sales figures are in and they all point to changing consumer patterns, with a growing share of shoppers doing more of their spending online and an emergence of ‘show rooming’ and ‘price matching’. However the retail winners of 2012... Read more

Cybertill recognised in Prestigious Shortlist

by admin | Jan 24, 2013

TechMarketView, one of the UK’s most authoritative research and analyst consultancies on the technology and software sectors, has shortlisted Cybertill as one of their twelve brightest UK SMEs in their ‘Little British Battlers’ series. With the high street in a state... Read more