Help & Support
The Cybertill Service Desk is available 7 days a week, 365 days a year. You can ring in or email the Service Desk within operating hours to get help from a real person in our Knowsley office quickly.
The hours of Service Desk operation are as follows:
Mon to Sat 07:30 to 20:00 (20:00 – 22:00 phone only)
Sun 08:30 to 18:00
Self-help videos and guides available here.
At Cybertill we care deeply about what it’s like being a customer and we’re passionate about making your experience as good as we can through our customer promise. We employ people who naturally want to help others and we make it easy for them to do so. Cybertill uses internationally recognised best practise standards including ISO and ITIL to underpin our business. We’re proud of our ISO certificates which have helped us create a business that learns lessons, continually improves and manages customer data securely. Our ITIL based Service desk is backed up by ITIL steering boards which help us foster a service-led culture.
We talk to customers all the time and many sit on our Customer User Groups to help us develop better products and services for the future. And we’ve got tons of material that has been designed for our customers to use to help them get the most out of our system, from crib sheets to user manuals and video tutorials, please see our customer help site to find out more.
We hope you like what we do – and if you don’t then please tell us.
Institute of Customer Service
Keep an eye on the latest national UK Customer Satisfaction Index and other useful content