Cybertill is a service-focused business
Your success is our success. That’s why we offer various services to help you hit the ground running and to keep your business running efficiently. Cybertill provides total wrap-around services you need to help you avoid any disruption to your business during your migration, installation, and business as usual. Cybertill’s team of hard-working retail experts are highly rated by over 700 customers.
We help customers streamline processes and use our powerful retail management software to its fullest.
Onboarding & Projects
We work with you to match your processes with our systems. Technology-focused PRINCE2 certified project managers manage migration and roll-out.
We analyse your service desk requests to help Head Office manage the shops more efficiently, reducing in-store IT issues.
Each retail customer has a personal Account Manager to help them succeed with the Cybertill software. Also, our Service Desk is on hand all year round to handle IT queries from your shop staff or head office.
From one-on-one system training to business-wide training programmes, distance learning and multimedia learning tools, our training team can help.
API & Integration
We can deliver bespoke software development, from applications to integration to personalised functionality.
“Thank you, Kelly! You got me out of a very sticky situation. And you really went above and beyond to get things sorted for me! Absolutely fantastic…”
Feedback from a shop manager, part of a large retail chain about one of our 1st line support analysts
The Cybertill Service Desk
The Cybertill Service Desk are here to help you and your retail staff get the most out of your software. Our friendly and down-to-earth team are UK-based at our Head Office in Knowsley. The team is made up of 1st line, 2nd line, and 3rd line analysts who aim to answer your call within 60-seconds.
The Cybertill Service Desk phone number is front and centre on your hardware and within your software to ensure your retail shop staff or head office employees know who to call if they have any questions, or if any issues arise. If issues do arise, the Cybertill Service Desk have a direct agile feedback loop with the Software Development team to ensure that tickets are raised, and bugs are fixed without your team having to lift a finger.