Are you getting the most out of your store’s social media channels?
Social media has rapidly become an essential sales and communication channel for retailers, big and small. There are numerous benefits to having a consistent social media presence for your retail store. Not only is it a way to promote your product offering and... Read more
The evolving high street – what will the store of the future look like?
The store of the future is a hotly debated topic by many within retail. At the extreme end of the spectrum there are those that believe stores will simply become show rooms for products as technology, specifically the internet, continues to erode the high stree and... Read more
Champion independent retail this Small Business Saturday
During this busy Christmas period, with major retailers pushing discounts and launching high budget marketing campaigns, independent retailers may feel a little forgotten. However, as we’re sure many will agree, it’s often those shops where you find the most unique... Read more
Will this year’s Black Friday be the UK’s biggest yet?
Black Friday, always the day after Thanksgiving, is a day that instils excitement in all American shoppers and leaves retailers pitting against each other to offer the best deals and draw the biggest crowds. It typically marks the start of Christmas shopping in the US... Read more
Are you ready for the changing trends in sports retail?
With Christmas fast approaching multi-channel retailers are feeling confident about this festive season – 70% in fact, compared to 52% in 2013 according to a survey by Barclays. It also appears that consumers really embrace multi-channel retail, especially at peak... Read more
Mind the Gap – Omni-channel Retail
It’s safe to say that ‘omni-channel’ is now more than just a buzzword in the retail industry, as digital technology drives changes, it’s becoming a necessity. In fact, research recently found major retailers have reported sales growth of between 10% and 20% over the... Read more
Are you ready for the changing shopping trends in schoolwear?
A recent survey by Neilsen highlighted how schoolwear shoppers are beginning to shop earlier in the summer. Now this survey was carried out in the States, but with most things retail where they go the UK follows. 18% of respondents had started shopping at the... Read more
Are your employees prepared for the digital age?
It may sound obvious, but it’s surprising how often this gets overlooked, if you are rolling out new retail technology in-store do your staff know how to use it? Argos recently announced that their Kensington store was being redesigned and embracing a new digital... Read more
Why it’s important for retailers to offer Click and Collect
For multi-channel retailers, operating both a bricks and mortar store and an ecommerce website, it’s all about integration. The aim is to provide customers in store and online with a seamless shopping, checkout and delivery process. Part of that process is catering to... Read more
We wish you a multi-channel Christmas…and a happy retail year
Have you been a good retailer this year? Are you expecting bulging takings or a lump of coal this festive period? With Christmas fast approaching most retailers have their Christmas stock prepared, and are currently working on their promotions to maximise sales over... Read more
The Single Customer Conundrum
With the UK’s shoppers increasingly using a variety of ways to shop, be it in-store, online or via mobiles, the problem of keeping track of these various customer and sales records and a need to manage them effectively has become more necessary than ever. Imagine... Read more
What is Omni-Channel?
Oh how in all walks of life, but especially business and technology, we love a new phrase. An utterance or word that has not yet been coined that means something different and it is meant to replace an older term or phrase that has become a little passé. Struggling... Read more
Convergence: It’s all coming together for UK’s retailers
With so much talk in the news regarding high street retail, it can be easy to succumb to the ‘doom and gloom’ outlook presented – even from Cybertill’s own research. However in the last couple of months, there have been signs of retail growth. So just what is the... Read more
Showrooming – an Update Opportunity or Threat for retailers?
We recently blogged about showrooming – well this is an update on that blog. We recently attended an Ecommerce Expo where there was a seminar about Fighting Showrooming with Showrooming delivered by JustBought.it and Clarks. There were some salient points raised in... Read more
Joined up approach to Fundraising
Cybertill has just been attending the Lotteries Council Conference where there were a number of charities.
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Mobile PoS manoeuvring into a store near you
Have you ever been in a shop and the assistant has left you for 15 minutes or longer to check the stock in the back? We’ll if you’re like me you probably end up leaving to looking elsewhere. This is just one of the pitfalls facing modern high street retailers who are... Read more
Showrooming – an Opportunity or Threat for retailers?
The digital revolution continues apace in retail. And one of the latest trends is showrooming, when consumers go into a store to look at and test a product but then leave to buy it online. This is fast becoming a mainstream phenomenon. So how do retailers react to... Read more
Ecommerce springs into action: How retailers can boost their ecommerce sites during Spring Fair International 2013
With Christmas 2012 behind us, the sales figures are in and they all point to changing consumer patterns, with a growing share of shoppers doing more of their spending online and an emergence of ‘show rooming’ and ‘price matching’. However the retail winners of 2012... Read more
Can Cloud Technology Reduce the Hours Retailers Work?
Independent retailers are Britain’s hardest workers, working over 50 hours a week and taking fewer than 10 days off a year, according to a recent report by the Association of Convenience Stores. Although the survey may have been aimed at more convenience retail, the... Read more
Omni-channel Retailing sounds Ominous but it’s already in the Cloud
There is a relatively new term in retail “Omni-Channel Retailing”. This is an evolution of multi-channel retailing (that this blog argued in a previous column was a misnomer and should be called cross-channel) whereby that omni-channel allows a seamless approach... Read more
There’s More to Cloud Computing than Cost
This year’s Retail Business Technology Expo at Earls Court, in London, saw presentations from a variety of businesses and I used the show to discuss the use of cloud computing with Mike Pink, Head of Retail at Wembley Stadium, a customer which has benefited from this... Read more
Multi-Channel Retail is finished
Multi-channel retail is fast becoming extinct as the lines blur between each sales channel, and as retailers evolve into cross-channel retailers. First there was retail, then mail order, then ecommerce. Some retailers managed to combine the three sales channels with... Read more
Why is cloud computing a must for Hospice Retailers?
Regional Hospices throughout the UK have turned to retail in helping them raise valuable funds to help maintain their critical services for their local communities.
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