Ian Tomnlinson says, “The future of retail depends on meeting your customers’ basic needs now”
Featured in the Telegraph’s Business Reporter, read what Cybertill founder and CEO Ian Tomlinson thinks about the future of retail.With YouGov survey stats to back up predictions, this article highlights that retailers;
- Who skip basic omnichannel services in favour of future technology may not be around for the future of retail
- Offering certainty through accessible inventory data can improve customer confidence
- Must sell on the channels where consumers want to buy in order to survive
- Need to make it easy for consumers to browse, buy and become loyal
Read the article here.
Rachel is passionate about retail and the ever-changing retail technology environment, with a keen eye for upcoming retail trends that are set to shake up the sector.