Mind the Gap – Omni-channel Retail
It’s safe to say that ‘omni-channel’ is now more than just a buzzword in the retail industry, as digital technology drives changes, it’s becoming a necessity. In fact, research recently found major retailers have reported sales growth of between 10% and 20% over the... Read more
Are your employees prepared for the digital age?
It may sound obvious, but it’s surprising how often this gets overlooked, if you are rolling out new retail technology in-store do your staff know how to use it? Argos recently announced that their Kensington store was being redesigned and embracing a new digital... Read more
Why it’s important for retailers to offer Click and Collect
For multi-channel retailers, operating both a bricks and mortar store and an ecommerce website, it’s all about integration. The aim is to provide customers in store and online with a seamless shopping, checkout and delivery process. Part of that process is catering to... Read more
Measuring success in a multi-channel retail store starts with measuring KPI’s.
Retail is one of the most versatile industries to be in, with new sales channels emerging and ever-changing consumer trends, it can be difficult to keep track of things. Customers are now shopping in different ways from m-commerce to click and collect; and this has... Read more
We wish you a multi-channel Christmas…and a happy retail year
Have you been a good retailer this year? Are you expecting bulging takings or a lump of coal this festive period? With Christmas fast approaching most retailers have their Christmas stock prepared, and are currently working on their promotions to maximise sales over... Read more
The Single Customer Conundrum
With the UK’s shoppers increasingly using a variety of ways to shop, be it in-store, online or via mobiles, the problem of keeping track of these various customer and sales records and a need to manage them effectively has become more necessary than ever. Imagine... Read more
What is Omni-Channel?
Oh how in all walks of life, but especially business and technology, we love a new phrase. An utterance or word that has not yet been coined that means something different and it is meant to replace an older term or phrase that has become a little passé. Struggling... Read more
Convergence: It’s all coming together for UK’s retailers
With so much talk in the news regarding high street retail, it can be easy to succumb to the ‘doom and gloom’ outlook presented – even from Cybertill’s own research. However in the last couple of months, there have been signs of retail growth. So just what is the... Read more
European retailers Expecting Ecommerce Expansion within the next two years
Channel Advisor’s recent survey highlights how European retailers are looking to expand internationally although they view the UK and continental Europe as the best opportunity for ecommerce growth. This view highlights how the fastest growing economies (BRICS) have a... Read more
Showrooming – an Opportunity or Threat for retailers?
The digital revolution continues apace in retail. And one of the latest trends is showrooming, when consumers go into a store to look at and test a product but then leave to buy it online. This is fast becoming a mainstream phenomenon. So how do retailers react to... Read more
Ecommerce springs into action: How retailers can boost their ecommerce sites during Spring Fair International 2013
With Christmas 2012 behind us, the sales figures are in and they all point to changing consumer patterns, with a growing share of shoppers doing more of their spending online and an emergence of ‘show rooming’ and ‘price matching’. However the retail winners of 2012... Read more
Cybertill offering FREE SEO advice at Spring Fair 2013
At Spring Fair 2013 Cybertill will be offering free advice to retailers on how they can improve the ranking of their website on Google. The power of Google and the influence it has on websites is vast, so appearing on its first page, and the higher the better, can... Read more
The card to give this Christmas is a gift card
The time of year is coming when many people’s thoughts turn to Christmas and what gifts to buy their family and friends. Many rely on giving gift cards, as buying presents can be a minefield. Indeed the value of the UK gift card industry is growing quickly according... Read more
Omni-channel Retailing sounds Ominous but it’s already in the Cloud
There is a relatively new term in retail “Omni-Channel Retailing”. This is an evolution of multi-channel retailing (that this blog argued in a previous column was a misnomer and should be called cross-channel) whereby that omni-channel allows a seamless approach... Read more
Can High Street Events Change Retail?
The recent Record Store Day (that promotes independent record stores with in store gigs, exclusive releases and so forth) is becoming a common theme on the high street as different sectors of retail come together to promote their ‘cause’ and services to consumers.... Read more
Black Friday…changing UK retailing practices?
The wave of hype and excitement is palpable, even this side of the Atlantic, as Black Friday looms ahead! For those that don’t know, Black Friday is the first shopping day after Thanksgiving in the United States. Thanksgiving typically falls on the last Thursday in... Read more
Multi-Channel Retail is finished
Multi-channel retail is fast becoming extinct as the lines blur between each sales channel, and as retailers evolve into cross-channel retailers. First there was retail, then mail order, then ecommerce. Some retailers managed to combine the three sales channels with... Read more
