At Cybertill, we are proud to announce that we have successfully passed our ISO 9001 and ISO 27001 re-certification audits with flying colours. This achievement demonstrates our commitment to quality and security in delivering exceptional cloud-based retail EPoS software solutions. Charity and retail obsessed, we have 23-years (and counting) of expertise and are always eager to help our retailers.

Why ISO 9001 Matters…

ISO 9001 is the world’s most widely used quality management standard, with over one million certificates issued in 189 countries. Many of our customers, especially in the charity sector, prefer or require ISO 9001 and ISO 27001 certified suppliers. For Cybertill, this certification is crucial for several reasons:

  • Customer Satisfaction: ISO 9001 emphasises a customer-centric approach, this leads to higher customer satisfaction and loyalty. To compliment this, we are rated five-stars ‘Excellent’ on Trustpilot, an independent review site.
  • Operational Efficiency: ISO 9001 helps us streamline operations and increase efficiency, resulting in reliable and robust software solutions. This efficiency is reflected in our 96% customer retention and the long-term relationships we have with many of our customers.
  • Continuous Improvement: The standard encourages ongoing process improvement, allowing us to stay ahead of industry trends.

Our re-certification journey highlights the collective effort of our entire team, who diligently uphold these standards in every aspect of our business.

Understanding ISO 27001…

ISO 27001 is the international standard for information security management systems (ISMS). It provides a systematic approach to managing sensitive company information, ensuring its security.

This certification is essential for: –

  • Confidentiality and security: Ensures sensitive information is protected from unauthorised access, maintaining the privacy and confidentiality of our customer data.
  • Integrity: We apply robust processes to prevent the alteration or destruction of data, ensuring its accuracy and reliability throughout its lifecycle.
  • Availability: Our proactive risk management approach ensures that data is readily available when needed, minimising disruptions. Access your data anytime, anywhere.
  • Risk Management: ISO 27001 encompasses people, processes, and IT systems by applying a rigorous and proactive approach to risk management. This ensures potential issues are identified before they impact our customers. We work diligently so our customers can trust in the integrity of their data.
The Role of Our Team

Achieving these certifications is a testament to the hard work and dedication of our entire staff, here’s how the team contribute:

  • Training and Awareness: All staff understand the importance of ISO 27001 through training sessions, ensuring everyone is aware of our information security policies and procedures.
  • Commitment to Security: Employees consistently follow established security protocols and procedures.
  • Maintaining Records: Staff maintain documentation that demonstrates compliance with ISO standards, including logs of security activities and incident reports.
  • Internal Audits and Reviews: Participation in internal audits and providing feedback helps refine our security measures.
  • Technical Implementation: The IT department manages controls like firewalls and encryption to ensure compliance.
  • HR and management: HR ensures staff policies are followed, and managers enforce compliance, provide resources for training, and meet security objectives.
Looking Ahead…

As we celebrate this achievement, we remain focused on our mission to provide insight-driven, frictionless commerce. The ISO 9001 and ISO 27001 certifications are cornerstones of our quality management and security frameworks, guiding us as we continue to innovate and deliver value to our customers.

We extend our heartfelt thanks to our talented team for their hard work and dedication, and to our customers for their trust and support. Thank you for being part of our journey!

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