Head of Product

About us…

We are passionate about delivering the latest software and tech to our growing customer base across the UK, US and Europe. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 18 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn.

Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when sharing our product with the world.

As the Head of Product at Cybertill, you will lead and oversee the creation, enhancement, and delivery of our software products, ensuring they meet the highest standards of quality, functionality, and innovation. You will be responsible for leading a dynamic team of product managers, developers, and designers, driving the development of innovative retail technology solutions that enable our clients to excel in the modern retail landscape.

What you will do…

• Lead and manage the product development team, providing guidance, mentorship, and fostering a culture of collaboration, innovation, and excellence.
• Define and execute the product development strategy in alignment with the company’s overall goals and market trends.
• Collaborate with cross-functional teams, including Sales, Marketing, and Customer Support, to gather insights, prioritise features, and ensure seamless product launches and updates.
• Drive the end-to-end product development lifecycle, from concept to launch, ensuring timely delivery and effective resource allocation.
• Conduct thorough market research and competitive analysis to identify opportunities for new products or enhancements to existing offerings.
• Develop and maintain a deep understanding of customer needs and pain points, translating them into clear product requirements and features.
• Work closely with UX/UI designers to create intuitive and visually appealing user interfaces that enhance user experience.
• Define and monitor key performance indicators (KPIs) to measure the success and impact of products, making data-driven decisions for continuous improvement.
• Manage the product roadmap, balancing short-term goals with long-term vision, and adapting to changing market dynamics.
• Ensure that the product development process follows best practices, quality standards, and regulatory requirements.
• Collaborate with the technical leadership team to make informed decisions about technology stack, architecture, and scalability.
• Build and nurture relationships with third-party vendors, partners, and technology providers to enhance product capabilities and integrations.
• Stay up-to-date with industry trends, emerging technologies, and advancements in retail software to drive innovation within the organisation.
• Present product development updates, plans, and performance to the executive team and stakeholders.

We are looking for an individual with…

• Proven track record of successfully launching and scaling software products in a fast-paced, agile environment.
• Exceptional leadership and team management skills, with the ability to inspire and lead multidisciplinary teams.
• Strong understanding of retail industry trends, challenges, and customer dynamics.
• Data-driven mindset, with the ability to analyse complex information and make informed decisions.
• Proficiency in project management methodologies, tools, and techniques.
• Exceptional leadership and team management skills, with the ability to inspire and lead multidisciplinary teams.
• Experience with agile development practices and methodologies.
• Strategic thinker with the ability to align product development with business objectives.

What other skills we need…

It isn’t just about what you know, it is just as important to us about how you do it.

You will be:

• Empathetic
• Self Aware
• Results focused
• Team focused
• Service orientated
• Innovative & Passionate
• An excellent communicator (Happy to present to internal teams and customers frequently)
• Analytical and a good problem solver
• Proven ability to influence cross-functional teams without formal authority
• Focused on the importance of a good user experience, and a customer-obsessed ethos

Your Qualifications…

Minimum of 5 years’ experience in product development, with 2 years in a leadership or managerial role.

Ideally Bachelor’s degree in Computer Science, Engineering, Business, or a related field

Who you will work with…

The role of the Head of Product is a senior management position within the organisation working closely with the other 3 Heads of Department.

What Physical Demands are there…

None

Our Work Environment:

Although Head Officed in Liverpool we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time so travel both in the UK and overseas maybe required.

What you will get….

• Competitive Salary
• Up to 30 days annual leave
• Flexible Working Hours
• Friday afternoons dedicated to Innovation & Learning
• Unlimited Udemy access to over 3,000 courses
• Protected wellbeing time
• Great supportive working environment,
• Other optional benefits to choose from

Our promise to you is that your hard work will be recognised and celebrated. We have a Teams channel for shoutouts, Weekly Town Hall’s to communicate our challenges and successes, rewards for Innovation and living our values, and a much-acclaimed Annual BBQ catered for by the Directors (well it can’t all be good!)