Workshop and repairs are an important feature for charity retailers selling pre-loved furniture, electrical items and more. CharityStore’s workshop module gives you everything you need to truly enhance your customer service experience, whilst enabling you to manage your repair or alteration processes more efficiently, economically and in less time.

Within the EPoS software, charities can manage everything, from collections and deliveries, to booking in stock and managing Gift Aid. In conjunction with the workshop facility, repairs and up-cycle work can be logged, tracked, and record tasks such as PAT testing on electrical items, as well as notifying the customer when the item is ready to collect.

Benefits of using workshop and repairs

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Supporter visibility

If you have customers who are looking for a specific item or are having something up-cycled then you can manage scheduling and job tracking with full supporter history.

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Allocate jobs

Some items donated may need a specialist touch and with the workshop module you can allocate jobs to a specific staff member or volunteer.

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Save quotes

If a customer is buying something that isn’t ready, you can save quotes within the CRM and print or email for customers – they can also pay in instalments if need be.

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Purchase history

You can see if the item to be serviced was purchased from a retail store.

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Keep a record

Record labour, parts used costs. Allocate parts needed for the job from stock or order from suppliers.

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Notifications

Automatically notify your stores or customers when items are ready for collection.

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Manage payments

The software lets you take deposits on items that are in repair and manage part payments for those who need it.

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Quality check

You can set up a quality assurance workflow to ensure all work carried out is to a high standard and safe.

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Live reports

You can produce workshop reports direct from the EPoS or back office – all in real-time.

Every year in the UK we throw out around 1.6m tonnes of furniture and bulky waste, most of which is buried in landfill or burnt in an incinerator. Charities can help prevent this waste.

RSA, The Great Recovery Rearranging the Furniture

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