Douglas Macmillan Hospice Case Study video

Situated in the heart of North Staffordshire and Stoke-on-Trent, Douglas Macmillan Hospice (or Dougie Mac as it’s charity shops are commonly known) provides care and support to people facing life-limiting illnesses.

Cybertill recently visited the hospice to take part in their #BringAPound fundraising day and saw first-hand how Dougie Mac use Cybertill’s platform, CharityStore in their 21 charity shops to:

  • Increase their Gift Aid by 10% in one year
  • Reduce paperwork and admin time
  • Offer a Dougie Mac supporter card loyalty scheme
  • Process over 520,000 transactions in one year
  • Grow from around £2 million gross turnover to projected £3.75 million for this year

“Overall our experience with Cybertill is really great. We’ve formed some great partnerships with the team, which is something that will continue to grow”

Liz Clarke, Head of Retail, Douglas Macmillan Hospice  

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