Douglas Macmillan Hospice Case Study video

Situated in the heart of North Staffordshire and Stoke-on-Trent, Douglas Macmillan Hospice (or Dougie Mac as it’s charity shops are commonly known) provides care and support to people facing life-limiting illnesses.

Cybertill recently visited the hospice to take part in their #BringAPound fundraising day and saw first-hand how Dougie Mac use Cybertill’s platform, CharityStore in their 21 charity shops to:

Increase their Gift Aid by 10% in one year
Reduce paperwork and admin time
Offer a Dougie Mac supporter card loyalty scheme
Process over 520,000 transactions in one year
Grow from around £2 million gross turnover to projected £3.75 million for this year

“Overall our experience with Cybertill is really great. We’ve formed some great partnerships with the team, which is something that will continue to grow”

Liz Clarke, Head of Retail, Douglas Macmillan Hospice

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rachel abraham

Rachel is passionate about retail and the ever-changing retail technology environment, with a keen eye for upcoming retail trends that are set to shake up the sector.

Charity Case Study: Douglas Macmillan Hospice

Douglas Macmillan Hospice Case Study video

“Overall our experience with Cybertill is really great. We’ve formed some great partnerships with the team, which is something that will continue to grow”

Want to know more?