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Manx Telecom: Crafting Consultancy Days

Manx Telecom is the leading communications supplier on the Isle of Man, employing over 300 people across the business with 30 of those in its dedicated store in Douglas. They offer a full range of fixed line, mobile, broadband, data, hosting, and managed services, to consumers, businesses, and the public sector.

While business is certainly flourishing, the team wanted to ensure they continued to deliver their loyal customer base the dedicated customer service they have been renowned for, and Cybertill where on hand to help.

“The new platform has significantly improved the accuracy of data about stock levels and customer orders, and this has made a real difference to the service we provide for our customers.”

Callum Shepherd, Retail Manager, Manx Telecom

Bespoke consultancy

Cybertill’s bespoke consultancy has enabled Manx Telecom to mould and improve how they use the RetailStore Cloud platform to support their strategic, operational and customer goals.

Callum said: “The Cybertill help desk team are so knowledgeable, obviously the majority of the time we ring them it is because we need their help. Similarly, if we need any additional assistance, the account management team are always on hand to support. The Consultancy Day showed that there was so much more to the system and that we were only taking advantage of a tiny part of it. We now hope that Carina will return regularly so that we can make the absolute most of what is a fantastically intelligent system that will take our retail business forward in leaps and bounds.”

Read more about how Manx Telecom made the most out of their consultancy days in the full case study, available here.

Platform benefits for Manx Telecom

Bespoke Consultancy

Organised with the Cybertill training team to successfully gain maximum benefit and return on investment for the RetailStore platform.

Inventory Optimisation

RetailStore offers improved accuracy of data, stock levels and customer orders to optimise operations and inventory.

Product Availability

Real-time racking and controlling of stock levels and orders, including pre-ordered products.

Reporting

Complete 24/7 visibility of stock, location and matrix reports.

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