Coronavirus (COVID-19) Update

Coronavirus “COVID-19” Update 3
Sent to all customers 24 March 2020 via email

Now that we are seeing a change in Government strategy, we felt it was the right time to provide a further update to our customers concerning the effects of the Coronavirus CORVID-19 situation.

The situation is becoming extremely concerning for all and our employees’ safety remains our priority. With this in mind we have taken some additional steps to protect those most at risk and our engineers are now attending customer sites wearing face masks and using hand gel. Furthermore, we have had some field engineers come forward as being in the “at risk” health category and so they have been removed from field services for the time being which has led to an extension on service visit times in some more remote areas of the country. We have also been advised by our partners that DPD express deliveries (next day) have been suspended and so this may lengthen delivery timescales (though our teams will liaise with any affected customers to ensure that those affected are aware and can plan accordingly).

With the exception of the aforementioned changes we are pleased to advise that our supply chain is still operating as normal and in the event of a lock down we have deemed engineer visits as being “necessary travel” and therefore intend to keep maintenance and installation programs on track. We have secured additional stock of components to buffer against supply issues and our configuration and distribution facility is designed to operate on a BAU footing at 25% staff reduction, but this may become affected depending on how long the threat lasts for. And we will waive cancellation fees in the event that the Government puts the country into a lockdown phase.

After a full week of home working we can report that our business is operating as normal and all normal service is being provided to our customers, including our critically-important platforms and Servicedesk.

We have introduced a package of measures to provide our staff with increasing work flexibility so that those most challenged by Government policies, such as school closures, are able to balance both their work and home responsibilities. Other measures have been introduced to ensure our staff remain well and healthy during this time.

Whilst we understand that the situation is somewhat unprecedented and that the picture changes from day-to-day, we wish to assure you that wherever possible, we are operating on a “business as usual” basis however this may change depending on Government policy. We will continue to take every effort to ensure our customers can continue to operate their businesses in the same way. We will issue further updates to keep you informed.

Yours sincerely,

Cybertill

COVID-19 Equipment Best Practice for Closing Stores
Sent to all customers 24 March 2020 via email

Now that we are seeing a change in Government strategy, we wanted to share with you a document advising what you need to do if you are closing your stores following government guidelines on COVID-19 recommendations.

Click here to download the document.

Yours sincerely,

Cybertill

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